Course

Customer Service Excellence

Core service behaviours, active listening and handling everyday customer interactions professionally.

Certification

Certified Customer Experience Professional (CCXP)

Customer Experience Professionals Association (CXPA)

CXPA's professional credential covering CX strategy, customer insight, experience design and measurement.

Micro-credential

Service Recovery & Complaint Handling

De-escalating upset customers, resolving complaints and knowing when to escalate.

Certification

First Aid, CPR & AED

Malaysian Red Crescent / St John Ambulance Malaysia

Emergency first aid, CPR and AED use, typically delivered by bodies such as the Malaysian Red Crescent or St John Ambulance.

Course

Occupational Safety & Health Awareness

NIOSH Malaysia

Workplace hazard identification, safe work practices and employee duties under Malaysia's OSH Act.

Course

Fire Warden & Emergency Response

Fire prevention, extinguisher use, evacuation procedures and the role of an emergency response team.